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“Os serviços de TI devem liderar o futuro”

Filipe Duarte Silvério está na banca desde 1998 e no Banco Fomento Angola (BFA) desde 2013. Actualmente desempenha o cargo de director de Transformação Digital.

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Fotografia
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Carlos Aguiar

É licenciado em Matemática Aplicada (Faculdade de Ciências de Lisboa), tem mestrado em Probabilidades e Estatística (F. Ciências de Lisboa), MBA em Marketing e Negócios Internacionais (ISCTE) e tem Doutoramento em Gestão (ISCTE). Foi docente universitário em universidades portuguesas e consultor independente e formador para as áreas de Tecnologia, Marketing, Data Science, CRM. Também já foi director de Sistemas de Informação do BFA.

Que avaliação faz do sector das Telecomunicações e Tecnologias de Informação no país, tanto do ponto de vista de investimentos e infra-estruturas quanto da qualidade dos serviços?

É um sector dinâmico, que teve um crescimento muito intenso nos anos mais prósperos da economia angolana, com uma ambição de qualidade internacional e uma visão de expansão que são de aplaudir. Com o abrandamento económico, sofreu, como é natural, uma retracção, até porque é um sector particularmente afectado pela depreciação da moeda, visto que muitas coisas ligadas à tecnologia são importadas, logo pagas em divisas, e as receitas são, sobretudo, em moeda nacional. Todavia, julgo que é de realçar a elevada resiliência do sector, que se foi adaptando, tentando manter a qualidade de serviço, modernizando e infra-estruturando o país.

No contexto económico-financeiro actual, agravado pela Covid-19, qual é a posição que os serviços de TI devem assumir junto das empresas, em particular do sector financeiro?

A Covid-19 foi um desafio para todas as empresas, mas nenhum sector ou departamento foi tão desafiado como as áreas tecnológicas. Num período muito curto, foi necessário colocar milhares de colaboradores em teletrabalho, criar condições para reuniões virtuais, adaptar aplicações, garantir disponibilidade, fiabilidade dos serviços, entre outros desafios. Considero que as áreas tecnológicas da maioria das empresas responderam à altura e merecem os parabéns dos gestores e dos accionistas.

Leia o artigo completo na edição de Janeiro, já disponível no aplicativo E&M para Android e em login (appeconomiaemercado.com).

“IT services must lead the future”

Filipe Duarte Silvério have a degree in Applied Mathematics (Faculty of Sciences of Lisbon), a Masters in Probabilities and Statistics (F. Sciences of Lisbon), an MBA in Marketing and International Business (ISCTE) and a PhD in Management (ISCTE).

He was a university lecturer at Portuguese universities. He was also an independent consultant and trainer in Technology, Marketing, Data Science and CRM. He has been in banking since 1998 and at BFA since 2013, where he was director of the Information Systems Department and is currently responsible for the Digital Transformation Department.

Filipe Duarte Silvério have a degree in Applied Mathematics (Faculty of Sciences of Lisbon), a Masters in Probabilities and Statistics (F. Sciences of Lisbon), an MBA in Marketing and International Business (ISCTE) and a PhD in Management (ISCTE).

He was a university lecturer at Portuguese universities. He was also an independent consultant and trainer in Technology, Marketing, Data Science and CRM. He has been in banking since 1998 and at BFA since 2013, where he was director of the Information Systems Department and is currently responsible for the Digital Transformation Department.

What is your assessment of the Telecommunications and Information Technology sector in the country, both from the point of view of investments and infrastructure and the quality of the services?

It is a dynamic sector, which has experienced very intense growth in the most prosperous years of the Angolan economy, with a drive for international quality and a vision of expansion that is to be applauded. With the economic slowdown, it has, of course, suffered a downturn, not least because it is a sector particularly affected by currency depreciation, since many technological goods are imported, and therefore paid for in foreign currency, with the turnover, mostly, in national currency. However, I think that the high resilience of the sector, which has been adapting, trying to maintain service quality, and modernizing and building infrastructure in the country, should be highlighted.

In the current economic and financial context, aggravated by Covid-19, what is the position that IT services should have within companies, particularly in the financial sector?

Covid-19 has been a challenge for all companies, but no sector or department has been so challenged than the IT business units. In a very short period, it was necessary to put thousands of employees on telework, create conditions for virtual meetings, adapt applications, ensure the availability and reliability of services, among other challenges. I believe that the IT business units of most companies have responded to the challenge and deserve the congratulations of the managers and shareholders.

Human Resources (HR) is still one of the main “Achilles’ heels” of companies in Angola. What is the reality of the area you are director of?

This expression is curious and suggests a comment: The “Achilles heel” became famous for being his vulnerable point, but also for being indispensable to his locomotion. If he could walk with a wound on his heel, today he would not be a legend. HR are similar - they are a vulnerability, yes, but they are also what move companies and, in particular, technological areas. In the particular case of Angola and the technological sector, there is a recognized shortage of specialized resources, whose coverage is time-consuming and requires patient investment. But there is something that fills me with hope - the quality of young graduates...

Read the full article in the January issue, now available on the E&M app for Android and at login (appeconomiaemercado.com).

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